Q: For a company fixed-asset system, should we choose SaaS cloud or on-premises?

A: First answer the prerequisite question — can your asset data go into the cloud? If it can and you have no dedicated IT operations, go with SaaS cloud and pick Basic (CNY 2999/year, 1,000 assets + supplies) or Pro (CNY 5999/year, 5,000 assets + supplies) by combined count. If the data must be fully self-owned, deployed on an intranet, or subject to regulatory compliance requirements, choose the on-premises edition (CNY 9999 one-time perpetual license, unlimited assets, customer self-deployed).

Version	Asset limit	Deployment	Cost
Cloud Basic	1,000 assets + supplies	SaaS cloud	CNY 2999/year
Cloud Pro	5,000 assets + supplies	SaaS cloud	CNY 5999/year
On-premises	Unlimited	Customer's own server / private network	CNY 9999 one-time perpetual license

Q: Is it safe to put asset data in the cloud?

A: It depends on three things: transport and storage security, access permissions, and backup and compliance. AssetaGuard's cloud edition backs up business data daily, targets 99.5% monthly availability, and has permission and approval governance in place (✅ shipped) — departments can only see assets within their own permission scope, and viewing, transfer, and write-off of sensitive devices are controlled by role. Companies that must keep data fully self-owned, or where regulation forces on-premises hosting, should go straight to the on-premises edition. Specific SLA and compliance terms are governed by contract — confirm written commitments with sales before purchasing.

Q: Is the on-premises edition hard to deploy? Do we maintain it ourselves?

A: Deployment itself isn't complicated — Docker one-click install, no implementation fee, self-deployed on your own server and private network. But compared to SaaS, you prepare your own server environment and handle day-to-day maintenance and upgrades yourself: the buyout price includes 6 months of standard warranty, and subsequent annual support and version upgrades are billed separately per quote. It fits companies with IT staff and data that must be self-held; if you don't have operations capacity, don't force on-premises.

Q: Which tier should we choose? How do we decide?

A: The three official versions have identical features and unlimited users — you tier only by "asset scale + deployment form," with no module-based or per-user fees. The selection logic (counts mean assets + supplies combined): just comparing and verifying → 14-day trial; ≤1,000 assets and cloud acceptable → Basic; 1,000–5,000 assets → Pro; more than 5,000 assets or a need for on-premises / self-owned data → on-premises edition.

Q: What happens to our data when the SaaS subscription expires?

A: After a subscription expires, data is retained for 30 days by default. The data itself can be exported at any time through the standard REST API and CSV import/export — it isn't locked into the system. Renewal or migration arrangements follow the contract and are confirmed with sales.

Q: When should we NOT rush to put a system in?

A: If the ledger and the physical stock haven't been fully counted, do a thorough count and align the baseline first (RFID prevents "losing track from now on," it doesn't recover what's already lost). With only a few dozen assets and simple needs, Excel is enough. For deep capabilities like real-time bidirectional MES integration — the standard REST API + CSV are shipped, but real-time bidirectional MES integration is on the roadmap (🛣️ exploring), so don't treat it as a delivered capability.

Q: Our company has no dedicated IT operations. Can we still choose on-premises?

A: Not recommended. On-premises means preparing your own server environment and handling day-to-day maintenance and upgrades; if operations can't keep up, it's more hassle than the cloud. Small teams without dedicated IT are better off on SaaS cloud: daily data backups, platform-guaranteed availability, and out-of-the-box accounts and permissions — start with the 14-day trial to validate your process, then lock in the tier.

Q: How does the trial start?

A: A 14-day full-feature trial with 100 assets and 5 accounts. Use mock or anonymized data to validate login, asset import, RFID scanning, count discrepancies, and approval workflows first; once validated, decide on the official version and deployment form. Apply for the enterprise fixed-asset pilot.